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FAQ

Frequently asked questions

Product

What are the terms and conditions ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




How do I return my products ?





How many days do I have to return my order ?





How long does delivery take ?





How do I reset my account password ?





How do I create an account ?






Delivery

What are the Delivery Terms?






Ordering and Payments

Why is my online order cancelled?





Can I cancel my online order?





Why is my order late?






Account

Which payment methods do you accept?





How do I change my account settings?





How do I create an account?





How do I reset my account password?






Return Refund

How do I return my products ?


To add a new question go to app settings and press "Manage Questions" button.




How many days do I have to return my order ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do returns work with sale items?





What are the conditions for returning my product(s)?






Contact Medge

How do I contact Medge?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.